Gift card
You will receive the gift card via email.
We do not mail gift cards. If you would like a physical gift card to give in person (rather than an electronic one), they are available at our MIA kiosks.
The good news is that, in any case, our gift cards can be used both online and in-store.
EXCHANGES & REFUNDS
Whatever the reason, you can get an exchange or a refund.
Visit a MIA store or send back your products by mail (online order only).
Mail : Get a prepaid label , then fill out & print this form to include in your return.
*US orders : Return prepaid label is not available for your country. Shipping and custom fees are on you. If you didn't pay for custom fees once the parcel is received here in Canada, the amount will be deducted from the refund amout.
GENERAL CONDITIONS
- For the holiday season, from November 15th to December 24th, exchanges or refunds are possible up to January 15th. Please note that no returns or exchanges will be accepted during Black Friday (November 28–29) and Boxing Day (December 26). For purchases carried out at another moment, the delay is 14 days. It is possible to exchange only once during the 14 days period. Thus, if an order contains more than one item to be returned, they must all be returned in the same shipment.
- Items must be unworn and with tags attached in their original packaging (watches must have the protective plastic film on the glass). All products will be inspected before any exchange or refund.
-
FINAL SALE : gift with purchase, charity products, earring backings, clearance, cleaning products, gift boxes and gift cards. These products cannot be returned.
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PURCHASE FROM A DISTRIBUTOR : items must be returned to the original point of purchase. We do not accept returns made through a distributor.
- PURCHASE ON AMAZON : MIA doesn't accept returns for purchases of our products made on Amazon.
EXCHANGES
STEPS:
- Fill out and print the return form (to include in your return).
- Get a prepaid label to return your package (if your order is elligible to get one).
- Once we'll have proceed your return, a new invoice will be sent to you by email to confirm the new jewelry and to be paid. Once paid, the original purchase will be completly refund. This way, the B2G1 promotion is well applied.
- The discount applied to the original order can only be used once. It cannot be reused for an exchange.
- We cover the return shipping costs for all exchanges (only one free return label per customer).
STEPS:
- Fill out and print the return form (to include in your return).
- Get a prepaid label to return your package (if your order is elligible to get one). To receive a full refund, all items from the same order must be returned. If you keep the free item, your refund will be reduced by the value of the free item kept.
- Shipping fees are non-refundable.
- A return fee of $7 + taxes will be deducted from the refund amount to cover part of the costs incurred for delivery and return of this package.
Mia reserves the right to refuse any exchange or refund that does not meet the conditions mentioned above.
For more information: info@mia-bijoux.ca
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