Your satisfaction is our ultimate goal at Mia.

Whatever the reason, you can get an exchange or a refund. Return your order with the return form filled out and put the prepaid label on your package.

GENERAL CONDITIONS

• For the holiday season, from November 15th to December 24th, exchange or refund are possible up to January 15th. For purchases carried out at another moment, the delay is 14 days.
• Items must be unworn and with tags attached in their original packaging (watches must have the protective plastic film on the glass). All product will be inspected before any exchange or refund.
• FINAL SALE: gifts with purchase, charity products, clearance, cleaning products, gift boxes and gift cards. These products cannot be returned.
• Mia stores DO NOT accept exchange or refund of item purchased online.

EXCHANGE

• Before exchanging an online order, please fill out the return form included in your box. Then, use the return shipping label to return the order for an exchange.
• All exchanges will be processed for a promo code discount for which you’re then able to pick another piece on our web site. You’ll receive an email from us with details of the online promo code discount.
• You’ll now be able to place a new order on our site using the online promo code discount without expiry date.
• Mia stores DO NOT accept online promo code discount.
• Discounts applied on the original order can be used only once. They can't be applied once again on an exchange.
• We do cover the shipping cost of returning the item to us for any exchange.

• Before returning an online order, please fill out the return form included in your box. Then, use the return shipping label to return the order.
• All items must be returned for full refund. If you return the qualifying purchase item without the free item, your refund will be reduced by the value of the free item.
• Shipping fees are non-refundable.
• A return fee of 7$ + taxes will be deducted from the amount to be reimbursed. 
• However, if you ask for a return because for some reason your order arrives damaged, with a defective item or if we did an error with your order, no return fee will be deducted to your refund amount. 

Exchanges will be processed and refunds will be credited within 72 hours of receipt of your package at our shipping center. Mia reserves the right to refuse a refund or an exchange if any of those below conditions aren't respected.

For more informations : info@mia-bijoux.ca